Armstrong Products has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has size issues (apparel and footwear only) or if the item is faulty or not what you ordered.
Armstrong Products accepts returns with size issues only for:
Apparel or Footwear
If product in the next size is available in stock with us we can have it sent across to you after receipt of the original product sent, where in the delivery charges for re sending the next size will have to be borne by you. In case the next size is not available in stock with us then only store credit will be given for such returns. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
If the return is due to a size issue (applicable for apparel and footwear only), it is the customers responsibility to pay for return shipping. On our part we will give you store credit or re send the next size and you will have to bear the shipping charges. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of Rs 150/kg. All returns which are not valid will not be accepted and will be sent back.
Please note Armstrong Products will not be liable for any damage that happens in transit.
Returns can be made in the following ways:
Should you wish to return all or a part of your order, you need to let us know within 3 working days from the date of receiving your parcel. You can either call our Customer Support No. +91 9320310063 between 10am and 6pm, on all working business days and choose the return option over the phone to reach our dedicated helpline for returns or write to us at firstname.lastname@example.org
After validating your return request over phone we will send you an email authorizing a return. The mail will have the return shipping address label. Please bear in mind that we should receive the return package within 10 days of us sending the authorizing email.
Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.
Refunds are made as follows:
If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made
When a refund is to be made due to sizing issues from customer’s end (for apparel and footwear) and the correct size is not available in our stock then the amount is refunded in the form of store credits
We will keep you updated on the status of your return at each step:
When we validate your return, we send you a return authorization mail
At the closure of your refund, we send you a closure mail
No other form of exchange request will be entertained.
As part of usual business practice, we do not accept any cancellation requests once the order has been placed.
Armstrong Products is not liable for any damages in transit.